Category · Customer Self-Service

Can I have two Network Utilities on one Windows Server?

Article for multiple TEKLYNX Network Utilities on a single computer or server

Can I use a converter cable to connect my hardkey to my PC?

Article for those wondering if they can connect their USB license key to their PC via a converter cable to activate their TEKLYNX software

Can I use a newer version of license to run an older version of the software?

Article for software running older versions

Can LABEL MATRIX run on a wide area network (WAN)?

Article for LABEL MATRIX software running on a WAN

Does the USB Hardkey need to stay plugged in to use the software?

Article for USB key license continuously plugged in to utilize the TEKLYNX software

ERROR 260: "The license specified could not be validated” when attempting to activate.

Article for ERROR 260 when attempting to activate the TEKLYNX software

ERROR 280 / ERROR 281: This license can activate a Network product only.

Article for Error 280 regarding activation of non-Network TEKLYNX software

ERROR 288: This license is not compatible with Virtual Environments

Article regarding license requirements for Virtual Machine environments and TEKLYNX software

ERROR 289: This license is already active on another computer.

Article for error regarding license being activated on another machine for all TEKLYNX software

ERROR 37 or Error 5013: When activating my software it states I have no remaining activations for this license

Article for license out of activations and cannot be activated

Error when activating my software: A subscription extension license can only be activated within 7 days of the subscription expiration date.

Article for an error appearing when trying to extending license before 7 days or less

Error when activating my software: License data are invalid. Please check license ID and password.

Article for activation error entering license information for LABEL MATRIX, LABELVIEW, and CODESOFT software

Error when activating my software: This license is not for this product: version mismatch

Article for CODESOFT, LABELVIEW, and LABEL MATRIX activation mis-match

Error when activating my software: This license would overwrite your current license. Please deactivate current license first.

Article for those receiving a "This license would overwrite your current license" error when trying to activate TEKLYNX software

Hardware Fingerprint Error

Article for Hardware Fingerprint Error in LABEL MATRIX, LABELVIEW, and CODESOFT software

How can I change the location of the TKDongle folder in the network version?

Article for changing the TKDongle folder for all TEKLYNX Network software

How can I check if my key is being recognized?

Article for process to ensure USB Hardware is being recognized for TEKLYNX software

How do I activate my offline license using the TEKLYNX website?

Article for offline activation using the website for LABEL MATRIX, LABELVIEW and CODESOFT.

How do I activate my offline license with a USB Key?

Article for activating offline USB key for the LABELVIEW and CODESOFT software

How do I activate my TEKLYNX software using my smartphone?

Article for activating license using all offline TEKLYNX software

How do I activate my TEKLYNX software?

Article for activating the TEKLYNX software for LABEL MATRIX, LABELVIEW and CODESOFT.

How do I activate with a hardware key?

Article for activating your TEKLYNX software using a USB key license

How do I change the edition of the demo in LABEL MATRIX?

Article for changing the edition of the demo in LABEL MATRIX.

How do I deactivate my offline license using the website?

Article for how to deactivate my offline license using the website for LABEL MATRIX, LABELVIEW and CODESOFT

How do I deactivate my online license?

Article regarding deactivation of an online TEKLYNX software license

How do I deactivate my TEKLYNX software?

Article for how to deactivate my TEKLYNX software for LABEL MATRIX, LABELVIEW, and CODESOFT software

How do I extend my offline subscription license with the EXT code and password?

Article for EXT code and password for extension of TEKLYNX software license

How do I open my firewall / proxy server to activate an online license?

Article for opening firewall and/or proxy server to activate your TEKLYNX software

How do I remove my current active license and replace it with a new license with LABEL MATRIX, LABELVIEW or CODESOFT?

Article for how to remove my current active license and replace it with a new license in the LABEL MATRIX, LABELVIEW, and CODESOFT software

How do I renew my Online Subscription license?

Article for renewal of Online Subscription license regarding TEKLYNX software

How do I repair my TEKLYNX software?

Article for the License Service Controller starting and then stopping.

How do I set up my Network License to work with Web License?

Article for setting up Web License

How do I set up the TEKLYNX Network and client workstation?

Article for setting up a network and client workstation in LABEL MATRIX. LABELVIEW, and CODESOFT software

How do I transfer my license to a new computer?

Article for transferring your TEKLYNX software license from one machine to another

How do I transfer my Network License (Network Utilities)?

Article for transferring the Network License (Network Utilities) for LABEL MATRIX, LABELVIEW and CODESOFT.

How do I upgrade my existing USB key to run the new software?

Article regarding upgrading the USB key to run the new TEKLYNX software.

How do I upgrade my license from a single user to a network license?

Article for all TEKLYNX products to upgrade license from a single to a Network

How do I upgrade my license using a SUP code?

Article for how to upgrade a license using an SUP code for all TEKLYNX software.

How to share out the TKDONGLE Folder

Article for all TEKLYNX network products to share out the TK Dongle Folder

I am getting an NT Service Error when attempting to start the license service controller.

Article for fixing an NT Service Error occurring with your TEKLYNX network license

I am having trouble upgrading my TEKLYNX USB key to version 2015

Article for updating USB hardware key to LABEL MATRIX, LABELVIEW, or CODESOFT 2015 software version

I did not receive a password for my SMA account with my order

Article for activating your product without an SMA within the TEKLYNX legacy software

I get the error "Unable to obtain an available license" when I launch the software through RDP.

Article for "Unable to obtain an available license" errors for all TEKLYNX Products

I get the message "Invalid Character" when entering in my serial number.

Article for Invalid Characters during activation of any TEKLYNX software

I just downloaded the software trial and it will not let me try the software.

Article regarding usage of TEKLYNX Trial periods for TEKLYNX software

I keep getting a message saying "network disconnected."

Article for getting a network disconnected message for the LABEL MATRIX, LABELVIEW, and CODESOFT software

I lost my USB/Hardware key

Article for lost USB/Hardware key for all TEKLYNX Products

I need an extension on my TEKLYNX software trial.

Article for process to extend a currently in-use TEKLYNX software trial

I need to deactivate my LABEL MATRIX license but all of the options are grayed out

Article for deactivating the LABEL MATRIX software

I’m a reseller and I need to demo the software to my customer, but my demo has expired.

Article for licensing regarding reseller and an expired demo/trial of TEKLYNX software

LABEL MATRIX Network License is opening in demo mode.

Article for program opening as Demo in LABEL MATRIX software

My dealer demo key no longer activates the software, can I reactivate or extend the demo key?

Article for a dealer demo key that no longer activates TEKLYNX software

My single user subscription is out of days, but I renewed. How do I get the days to refresh?

Article for refreshing the single user subscription license for LABEL MATRIX, LABELVIEW, and CODESOFT software

My software is not opening when attempting to launch

Article for software not opening when attempting to launch

The cloned image of TEKLYNX software will not activate.

Article for the cloned image of TEKLYNX software will not activate for LABEL MATRIX, LABELVIEW and CODESOFT

The software is asking me to activate even though I have the USB/hardware key plugged in.

Article for software asking for activate with USB Key for all TEKLYNX software

Trying to Activate on a Surface Tablet

Article for trying to activate on a Surface Tablet for LABEL MATRIX, LABELVIEW and CODESOFT

Unable to activate TEKLYNX 8.50 software

Article for not being able to activate version 8.5 in all TEKLYNX software

USB key / Hard key / Dongle is no longer being detected.

Article for USB hard key not being detected in the TEKLYNX software

When can I renew my Subscription license?

Article for renewing subscription licenses for all TEKLYNX software

When I try to activate, part of the screen is cut off and I cannot get past the registration page.

Article for fixing the visual of the registration page

Why am I receiving an error that says “this license cannot be used in offline mode” when I have a stable internet connection?

Article for activation issue regarding "offline mode" error

Why can I not activate with upgrade code?

Article for SUP code issue regarding TEKLYNX software

Why does it show I only have 1 maximum user in the License Service Controller after I activate my network license?

Article for seeing only 1 maximum user after activating a network license for LABEL MATRIX, LABELVIEW, and CODESOFT software

LM - Activation