Product: LABEL MATRIX, LABELVIEW, CODESOFT
Version: All Versions
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When trying to activate a license or launch the software, after being activated, there may be a message stating that the license needs access to the internet even though the workstation itself already has an internet connection. You can test this in License Manager > Settings > Test:
There are a couple of ports that need to be open along with the firewall.
- Ensure that access to www.braton.net is accepted.
- Also, Ports 80 and 443 must be open (proxy, firewall) While using a proxy, SSL requests and POST requests must be authorized.
Software Key Protection does not support Proxy with authentication. A license that requires an internet connection will not be compatible in such a case. A possible workaround is to use a Proxy management application.
*The license servers are located in France in case there is use of a Geo-Blocker*
The web addresses for our activation servers are:
- 79.98.18.61 (primary address) - www.braton.net
- 217.167.48.8 (backup to primary address) - nspbackup.net
You may also need to look into your antivirus to ensure that the software is not being blocked by that.
For more information on how to whitelist your software click here
If you try the resolution suggested and are still experiencing difficulty activating the software due to local security measures or restrictions, please contact the Customer Support Team for information on offline licensing options. Customer Support can be reached Monday-Friday from 8 a.m. to 6 p.m. at 414-837-4800, Central time or at customersupport@teklynx.com.
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