Views:

Product: LABEL MATRIX, LABELVIEW, CODESOFT
Version: All Versions

When attempting to activate a license or launch the software after activation, you may receive a message stating that the license requires internet access—even if the workstation is already connected.

You can test connectivity by navigating to License Manager > Settings > Test.

1. Ensure that access to www.braton.net is allowed on your network.
2. Verify that ports 80 and 443 are open in your firewall or proxy configuration.
3. If using a proxy, ensure that SSL requests and POST requests are authorized.

NOTE: Software Key Protection does not support proxies that require authentication. If your environment uses an authenticated proxy, online activation will not work. A possible workaround is to use a proxy management application or switch to offline activation.

IMPORTANT: TEKLYNX license servers are located in France. If your network uses geo-blocking, ensure this region is not restricted.

The activation servers use the following addresses:

  • 79.98.18.61 (primary) – www.braton.net
  • 217.167.48.8 (backup) – nspbackup.net
4. Check your antivirus software to ensure TEKLYNX applications are not being blocked.

For instructions on whitelisting TEKLYNX software, click here.

If activation still fails due to security restrictions, contact TEKLYNX Customer Support for offline licensing options. Customer Support is available Monday–Friday, 8:00 AM – 6:00 PM (Central Time) at +1 414-837-4800 or via email at customersupport@teklynx.com.

Keywords: firewall, proxy server, activation blocked, no internet access, need to access internet