Category · Customer Self-Service

Can I have two Network Utilities on one Windows Server?

Article for multiple TEKLYNX Network Utilities on a single computer or server

Can I use a newer version of license to run an older version of the software?

Article for software running older versions

Can LABEL MATRIX run on a wide area network (WAN)?

Article for LABEL MATRIX software running on a WAN

Do I need to install the old version of my software in order to upgrade?

Article for do I need to install the old version of my software in order to upgrade

How can I change the location of the TKDongle folder in the network version?

Article for changing the TKDongle folder for all TEKLYNX Network software

How can I check if my key is being recognized?

Article for process to ensure USB Hardware is being recognized for TEKLYNX software

How do I activate with a hardware key?

Article for activating your TEKLYNX software using a USB key license

How do I change the default directories in LABEL MATRIX?

Article for changing default folders in the LABEL MATRIX software

How do I change the location of the TKDongle folder?

Article for changing the TKDongle folder for all TEKLYNX Software

How do I copy a LABEL MATRIX configuration for a Citrix server?

Article for LABEL MATRIX configuration for a LABEL MATRIX

How do I copy my configuration when upgrading to the newest version?

Article for copying your configuration settings over to a new version of your TEKLYNX software

How do I install the current version of LABEL MATRIX?

Article for installation instructions for the newest the LABEL MATRIX software

How do I renew my network subscription license?

Article for renewing the network subscription license.

How do I upgrade my license from a single user to a network license?

Article for all TEKLYNX products to upgrade license from a single to a Network

How to share out the TKDONGLE Folder

Article for all TEKLYNX network products to share out the TK Dongle Folder

I am getting the error "Unable to load label designer" when attempting to open TEKLYNX products

Article for application issue upon attempting to launch the TEKLYNX software

I am getting the error: "Not a valid Win32 application" when installing the software.

Article for installation error when attempting to install TEKLYNX software

I have a 25+ user license, but only 20 users can access a license at the same time.

Article for TEKLYNX software User limit and share limitation regarding Operating Systems (OS)

If I uninstall my old software for an upgrade, will I lose all my data?

Article for installing new versions of LABEL MATRIX. LABELVIEW, and CODESOFT software

LABEL MATRIX flagged as a Trojan

Article for unblocking LABEL MATRIX in Windows Defender

LABEL MATRIX Network License is opening in demo mode.

Article for program opening as Demo in LABEL MATRIX software

My software is not opening when attempting to launch

Article for software not opening when attempting to launch

The network license cannot be found. Check your Network Administration settings and ensure that the server is running.

Article for checking networking administration for all TEKLYNX network software

USB key / Hard key / Dongle is no longer being detected.

Article for USB hard key not being detected in the TEKLYNX software

When attempting to install TEKLYNX software I am getting an error 1721/1722

Article for receiving Error 1721/1722 for all TEKLYNX software

When I try to install my software from the software download, I get an error message that states “error reading setup initialization file.”

Article for fixing "error reading setup initialization file.”

When installing I get a "Blue Screen" and my computer shuts down.

Where can I download a trial version of LABEL MATRIX?

Article that provides a link to the download of the trial version of LABEL MATRIX software

Windows 10 and Windows Server 2016, 2019 are here. Ensure compatibility with your labeling software.

Article to ensure compatibility with Windows 10 and Windows Server 2016, 2019.

LM - Installation