Product: LABEL MATRIX, LABELVIEW, and CODESOFT
Version: All Versions
This article provides troubleshooting steps for the error message: "Unable to load label designer".
This error can occur due to:
- Outdated TEKLYNX software versions
- Recent Windows updates
- Anti-virus or endpoint protection software blocking the application
- Older TEKLYNX software versions installed on the workstation
Troubleshooting Steps
1. Verify that you are using the latest edition version of the software. Download the most current installation files from the TEKLYNX Downloads page: https://www.teklynx.com/en/support/downloads/installation-files
2. Verify that anti-virus or endpoint security software is not blocking the TEKLYNX application from opening.
NOTE: Information about TEKLYNX application whitelisting requirements can be found here.
3. If anti-virus software is not causing the issue, uninstall and reinstall the TEKLYNX software.
4. If the issue continues after reinstalling, investigate other software or security applications that may be preventing the application from launching.
Additional Information
NOTE: This issue can also occur when older TEKLYNX software versions are still installed on the workstation. Remove any unused or previous TEKLYNX versions before reinstalling the current version.
If additional assistance is needed, contact TEKLYNX Customer Support at 414-837-4800.