Product: All TEKLYNX Software
Version: All Versions
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Frequently Asked Questions can be found at the bottom of the article.
SINGLE USER LICENSE UPGRADE
NOTE: Scroll down to the next section if you need to upgrade a Network License.
1. Navigate to Start > All Apps > TEKLYNX [PRODUCT] to open the License Manager, or Search for the License Manager from the taskbar.
2. Click Deactivate.
3. Uninstall the previous version of the software. Your label files and user settings will not be affected.
4. Install the new version and reactivate using the same serial number and password.
NETWORK LICENSE UPGRADE
NOTE: The server must be upgraded before the client workstations.
1. Navigate to Start > All Apps to open the Network Toolbar, or search for the Network Toolbar from the taskbar.
2. Click License Upgrade to launch the Network License Manager.
3. Click Deactivate.
4. Uninstall the previous version of Network License Manager.
5. Install the new version, and reactivate using the same serial number and password.
6. From the Network Toolbar, click on the License Service Controller.
7. Click the Start button to start the license service. If you receive an error, please stop and restart the service.
NETWORK CLIENT UPGRADE
1. Uninstall the previous version of the software. Your label files and user settings will not be affected.
2. Install the new version.
3. Launch Network Administration by navigating to Start > All Programs > Your TEKLYNX Program > Network Administration. Alternatively, search the taskbar for Network Administration.
4. Verify that Use network license is checked and the server location is correct.
FREQUENTLY ASKED QUESTIONS
How do I request a version upgrade?
Supported TEKLYNX licenses are eligible for no-cost version upgrades at any time. For more information about how you can take advantage of your subscription or SMA benefits, please see this article: How do I receive my SMA or Subscription upgrade?
Will I get a new serial number and password?
An upgrade changes the version of the software your serial number can activate. This means that once an upgrade request is fulfilled by TEKLYNX, you'll use the same serial number and password to activate the new product.
Can I run both versions at the same time for testing?
You will not be able to use the same serial number to activate two versions of the software, but you're welcome to contact TEKLYNX for a 30-day test license.
Will upgrading my license cause the current version to stop working?
The previous version of the software will run uninterrupted until you are ready to deactivate the license, which will allow you to reactivate in the new version. Please prepare for a brief period of downtime during this process.
Can we use the same labels in the new version of the software?
Label files are forward compatible but not backwards compatible. The greater the jump in versions, the higher the likelihood of an imperfect conversion. For more information about converting your labels, please click here: Will the labels I created in an older version of the software convert into the newest version of the LABEL MATRIX, LABELVIEW and CODESOFT software?
Should I upgrade my license before I transfer it to a new workstation?
Transferring the license is the perfect time to implement a version upgrade, since the software will need to be deactivated and reinstalled in both cases.
If I have a Network license, do I need to upgrade all the client workstations at once?
For migration purposes, the Network License Manager can license software that is the same version or older, so any clients running the previous version will be able to connect once the services are started. If you plan to upgrade the clients in stages, please note that any labels created or saved in the newer version will not be accessible to clients running the older version.
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