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Product: LABEL MATRIX
Version: All Versions

This article explains common causes of slow startup performance in LABEL MATRIX and provides troubleshooting recommendations to help reduce application load times.

Important: The LABEL MATRIX splash screen is not part of the actual software loading process. If the splash screen is visible, you can click it to open the software immediately rather than waiting for it to close automatically.

Common Causes of Slow Startup

If LABEL MATRIX takes a long time to reach the splash screen or fully launch, review the following potential causes.

1. Slow Network Connections to Shared Data Folders

Open Tools → Setup and review the Directories tab.
If any configured directories point to network locations, slow network performance may delay application startup.
Possible solutions:
  • Change directory locations to local drives when appropriate.
  • Work with your network administrator to improve connectivity to the shared folders.
2. Antivirus Software Interference

Antivirus software can sometimes delay the startup of LABEL MATRIX by scanning program files during launch.
Possible solutions:
  • Temporarily disable the antivirus software to determine whether it is causing the delay.
  • If antivirus scanning is identified as the cause, add LABEL MATRIX and its executable files to the antivirus exclusion or exception list.
  • For additional guidance, see this article.
3. Slow Database Connections

If LABEL MATRIX is launched by double-clicking a label file, the software may spend additional time establishing database connections used by that label.
Possible solutions:
  • Launch LABEL MATRIX directly from the Windows Start menu first, then open the label file from within the application.
  • Work with your network administrator to troubleshoot database connection performance issues.
4. Large Number of Installed Printers

When LABEL MATRIX starts, it loads information for all installed printers, including:
  • TEKLYNX printer drivers
  • Windows printer drivers
A large number of installed printers can increase the amount of time required for the software to start.

Additional Troubleshooting

If none of the recommendations above improve startup performance, the issue may be caused by an environment-specific configuration or another underlying problem that requires further investigation.

Contact TEKLYNX Technical Support for additional troubleshooting assistance:

Phone: 414-837-4800

Keywords: label matrix, slow, load