Why does LABEL MATRIX load slowly?

Product: LABEL MATRIX

Version: All Versions

There are a number of problems which may cause LABEL MATRIX to load slowly. One misconception is that the splash screen is part of the loading of the software. This is not true, the splash screen does appear to show that the software is loading, but a user can click on this splash screen to open the software immediately instead of waiting. 

If the software is taking a long time to load to the splash screen, the following items have been found to cause slow loading:

• Slow network connections to shared data folders: Within Tools > Setup you will notice the Directories tab. In the directories network folders, you can either change the location to local drives or ask the network administrator to improve the connection speed to those shared folders.
• Antivirus: Try disabling the antivirus if you find the software is launching slowly. If you do not find that the antivirus is somehow interfering with the launch of the software, be sure to include LABEL MATRIX and it's executable in the Exceptions list of that antivirus application.  More information about doing this can be found here
• Slow database connections: If you are launching LABEL MATRIX by double-clicking directly on a label file, you may encounter an issue where the database connection is taking a long time to load. This can be alleviated by opening LABEL MATRIX directly from the Start menu and then opening the label file. Another solution to speed this up would be to contact the network administrator to troubleshoot the connection speed of your database connection.
• Printer Quantity: When the LABEL MATRIX software launches, it attempts to load any currently installed printers. This includes both TEKLYNX native drivers, as well as, any other general Windows drivers. Large numbers of printers will entail a longer load time, and thus increase the overall loading time of the application. 

If the above solutions do not help, you may be running into a unique issue which requires troubleshooting with our Technical Support team. In this case, we suggest calling us at 414-837-4800 so that we can find the source of the issue and help you resolve the problem.