Product: LABEL MATRIX, LABELVIEW, CODESOFT
Version: All Versions
If you need to activate your TEKLYNX software on a new computer but were unable to deactivate the license from the previous computer, TEKLYNX reviews these requests on a case-by-case basis.
This situation commonly occurs when the previous computer is no longer accessible because of:
- Hardware failure
- Operating system failure
- Computer replacement without first deactivating the license
- Other circumstances that prevent the license from being removed from the original workstation
Note: If you can still access the original computer, deactivate the license before attempting to activate it on another computer. This helps avoid activation issues and may eliminate the need for support assistance.
Need Reactivation Assistance?
If you cannot deactivate the license from the original computer because it is no longer available or has failed, contact the TEKLYNX Customer Support Team for reactivation assistance.
Customer Support will review your situation and determine whether the license can be reactivated on your replacement computer.